Responsible for all areas of the Experience Centre to oversee and ensure a best-in-class guest experience and that they are presented to the highest standards, are consistently clean and tidy e.g. buffet areas, drinks stations, bar, reception, shop including, but not limited to:
- Overseeing and supporting the set-up and pack down of rooms for meetings/events ensuring this is completed in a timely manner and with time to allow for unexpected and last-minute changes
- Overseeing and supporting the welcoming of all guests and showing them to their meeting/event space, ensuring that general housekeeping orientation is given
- Oversight and supervision of catering delivery
- Oversight and management of the Front of House team
- Oversight and management of casual staff during meetings/events
- Oversight of the bar facility to include stock taking, ordering and presentation
- Facilitating tours of the Williams Collection, Factory and DIL
- Leading on the Williams Experience Centre Reception.
- Oversight of the laundry counting and organisation at the end of each event ready for collection and ensuring that clean laundry is put away, whilst checking quantities
- Supporting with the Williams merchandise shop sales and organisation
- Oversight of end-of-day procedures: Turning off all lights, aircon and closing doors
- Responsible for looking after the day-to-day running of equipment
- Being a key point of contact for client meetings/events, to ensure that the venue is laid out in accordance with the plans and to adjust where necessary
- Identify and implementing ways to further enhance our guest experience
- Oversight of stock handling, ensuring any new stock is put away in a timely manner and into date order with oldest used first to reduce waste
- Oversight to ensure good practice is in place with food waste and clearing away and to maintain sustainability requirements.
Company Description
For almost 50 years, Williams Racing has been at the forefront of one of the fastest sports on the planet, being one of the top three most successful teams in history competing in the FIA Formula 1 World Championship. With an almost unrivalled heritage of engineering and racing F1 cars and unforgettable eras that demonstrate it is a force to be reckoned with, the British squad boasts 16 F1 World Championship titles to its name.
Since its foundation in 1977 by the eminent, late Sir Frank Williams and engineering pioneer Sir Patrick Head, the team has won nine Constructors’ Championships, in association with Cosworth, Honda and Renault. Its roll call of drivers is legendary, with its seven Drivers’ Championship trophies being lifted by true icons of the sport: Alan Jones, Keke Rosberg, Nelson Piquet, Nigel Mansell, Alain Prost, Damon Hill and Jacques Villeneuve. The team has made history before and is out to make it again with a long-term mission to evolve and return to the front of the grid.
Qualifications
- Proven experience of working in a senior guest experience role
- Previous team management
- Experience working with internal and external customers/clients
Additional Information
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Atlassian Williams Racing is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.
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