PLM Support Engineer

We are looking for a PLM Support Engineer to join the team. This role will provide the support for NX, and development of strong relationships with key internal groups including Design and Electronics, covering four main areas of work: 

• Effective triage of NX incidents 

• At elbow support and resolving helpdesk tickets for all areas 

• Providing or helping facilitate the development of targeted user training and mentoring 

• Day to day system administration 

As a PLM Support Engineer you will be responsible for:  

• Supporting Vehicle Design and Aerodynamics 

• Triage of incidents and resolving NX related issues 

• At elbow support where required 

• Evaluating and improving existing NX processes 

• Collaborating with cross-functional teams to identify improvement opportunities 

• Review and highlight repeat issues to help identify the root cause and implement a permanent solution 

• Supporting with training and best practice for NX 

• Developing and updating technical documentation 

• Responding to and resolving tickets within the agreed business SLA 

• Liaising and working with the wider PLM team to ensure joined up thinking and development 

Skills and experience required:   

• Experienced NX user 

• 3D modelling experience 

• Knowledge of NX2007+ Series 

• Knowledge of coding practices associated to NX 

• Experience of start-up scripts 

• Experience in providing support to users/customers 

• Previous experience deploying software installations to client workstations 

• Quick and effective problem solving abilities 

• Ability to translate business needs into technical specifications 

• Ability to work with others, to help continually grow the entire TIG department 

• Excellent communication skills, written, interpersonal and verbal 

• A team player with the ability to remain calm under pressure 

• Fully competent in core IT skills and technical / business knowledge required by the role and / or current assignment.

Please note, this role will require flexibility to work extended hours or cover out of hours upgrades or outages on a rota.

114 race victories in Formula 1, nine times Formula 1 Constructors’ Champion, seven times Formula 1 World Drivers Champions and the only team to have won in F1, 24h Le Mans and British Touring Cars. A proven track record that sets Williams Racing apart from the competition. Our unique character, combined with a deep passion for racing and future-oriented thinking, has created the very essence of our company.

Our mission is to win races and, in doing so, establish an authentic racing and lifestyle brand. Pure efficiency and the determination to win are key components of our company’s DNA and its overriding purpose. And it’s not only about being victorious on the racetrack. It is the essential mindset to remain competitive and to achieve success in everything we do.

It follows therefore that Williams' world class people are its most important asset. Our team operates at a high standard to ensure success.

Our commitment to support the next generation of innovators and winners, gives us the opportunity to be ready for every challenge we face. Together we are successful. Together we win. We are Williams.

#LI-KW1

Williams is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.